COVID-19 Protocol Update

We are open to provide care and services for your pets. In order to maintain the health of our staff and clients and keep everyone protected, our clinic will be operating a little differently the next few weeks. Please take the time to review the following protocol for when you arrive at the clinic:

1. We will now be doing curbside care only at this time. For the health and safety of our staff and clients, we are only allowing clinic staff in the building. We are also operating on limited clinic staff. When you arrive for your appointment please wait in your car and call our office at 847-381-4100.
2. All communication will be done via phone. A technician or doctor will go over the reason for your pet’s visit and address any questions or concerns that you have for your pet.
3. When we are ready to examine your pet, we will ask that you bring your pet into the building’s vestibule. We ask that you practice social distancing and have only one client at a time in the vestibule. As we are on a busy road, we want to ensure the safety of your pets when handing them off to a technician; please make sure your pet is leashed and secure or in a secure carrier.
4. Once a doctor has finished their exam on your pet, either the doctor or technician will call to pass on their findings and recommendations. They will then transfer your call to one of our receptionists who can go over your invoice and collect payment over the phone.
5. A staff member will meet you in the vestibule and return your pet back to you.

We understand that you may want to stock up on your pet’s food and medications during this time. Please call in advance for any refills and we will work to get these filled for you. Once complete, we will call you and let you know that your food/medications are ready for pick-up. For pick-up, please wait in your car and call our clinic at 847-381-4100. At that time a receptionist can take payment over the phone and bring your medications to your car.

We thank you for your patience as we navigate the current situation. Please, if you have any questions or concerns, call our clinic and we will be here to assist you.